Welcome to the Customer Care Channel (& podcast) — the place where small service-desk teams, support managers and customer-experience pros come to turn complaining customers into champions.

I’m Lisa Baker, sharing practical how-to videos, real examples and tool walkthroughs to help you: • Handle customer complaints in your support or service desk environment • Improve your customer experience (CX) & support metrics • Set up workflows, ticketing best practices, first-contact resolution and more

Whether you’re just starting out with your service desk or you’re looking to raise your team’s game without a big budget, you’ll find actionable tips you can apply straight away.

If you’re serious about creating support teams that customers love, let’s build better customer experiences together.